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I'm not an audiologist.

But, I don’t need to be.

After two decades in healthcare, and the last five of which consisted of a deep dive into the hearing aid/audiology industry, I’ve faced resistance, not just to my ideas, processes, and methods, but to change itself.

This opposition often stems from my credentials—MHA, not Au.D.—fueling a misconception that I lack valuable contributions to this rapidly evolving industry.

Yet, I see firsthand how swiftly “our” industry is changing.

 
Private practices must be proactive to stay relevant, lest they be overshadowed by:
  • Managed care
  • Wholesale stores
  • Online retailers
  • Manufacturer buyouts

 

Against the backdrop of such resistance, my response when told my efforts are futile is simply… Hear Me Out.

RECENT POSTS

NPI 101: Everything Audiologists Need to Know

NPI 101: Everything Audiologists Need to Know

An NPI (National Provider Identifier) is essential for audiologists when billing insurance and processing claims. Learn the difference between Type 1 and Type 2 NPIs, how to apply, and why keeping your NPI updated is crucial for smooth operations. Understand how Type 1 NPIs are for individual providers, while Type 2 NPIs are for healthcare organizations. Proper NPI management ensures accurate billing, compliance, and better patient care

Kellye St Claire
On October 18, 2024
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Medicare & Audiology Questions Answered

Medicare & Audiology Questions Answered

As audiologists navigate Medicare’s complex compliance requirements, understanding key regulations—like mandatory claim submission and limits on opting out—is essential. For those considering selling a practice to a manufacturer, compliance risks only increase, with potential consequences such as financial penalties, loss of licensure, or exclusion from Medicare. This post breaks down crucial Medicare guidelines, highlights the importance of maintaining compliance, and explains why investing in legal consultation can protect both your practice and professional future.

Kellye St Claire
On October 7, 2024
Read More
Skating Too Close

Skating Too Close

Skating too Close May 28, 2024 Author: Kellye St. Claire, MHAIn the realm of healthcare, particularly when it involves federal spending, the Stark Law and Anti-Kickback Statute are pivotal in ensuring that patient care decisions

Kellye St Claire
On May 29, 2024
Read More
Oticon Chooses Value Over Volume

Oticon Chooses Value Over Volume

By choosing value over volume and excluding their new Intent line from managed care formularies, Oticon is setting a new standard. This strategic choice has far-reaching implications. It proves that exclusivity not only enhances the patient experience but also solidifies the financial foundation of private practices.

Hear me out.

Kellye St Claire
On April 29, 2024
Read More
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Outside Perspective

My journey in audiology, although accidental, has been enriched by my experience in other healthcare sectors and a keen interest in technology and innovation. My unique position, lacking prior audiology experience, allowed me to question and understand the industry differently, particularly the challenges private practice owners face.

abstract representation of left brain vs right brain

Read the Numbers

Thanks to AI, I am able to seek out database patterns and insights that remain invisible to the naked eye.

This meticulous analysis sheds light on:

  • Purchasing behaviors
  • Service plan engagement
  • The distinct profiles of those most likely to revisit or modify their hearing aid choices.

 

It’s here, amidst the digits and data, that the areas of audiology industry change opportunity lie

Uncertainty

In a world where reimbursement rates are shrinking, inflation is rising, and managed care plans are cutting into profits, private hearing aid practices need a solid foundation to thrive.

 

Relying on gut feelings or outdated metrics won’t cut it anymore. It’s time to dive deep into your data and let it guide your strategic decisions.

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Why I write...

My mom was a writer. My dad has an innate understanding of ones and zeros. What seems so obvious now took me almost 40 years to see.  My analytical and creative skills had always been in conflict because my right brain told me I had to be one or the other.

One day it finally clicked and I realized I could write about ones and zeros- but more on how I came to the realization later. My left brain reminds me to focus on conveying what I’ve learned and my desire to share and I will write my autobiography later. 🙂